During the last two weeks of October STINAPA staff participated in a workshop on customer service by Mrs. Denise de Jongh from Training & Consultancy 2000.
The workshop covered a wide range of customer care skills including communications, understanding customers and handling of difficult situations.
The STINAPA staff are confronted sometimes with some very challenging situations and it would be very usefull to have the tools to deal with any situation that may present.
The workshop was well received by the STINAPA staff, especially techniques for handling during roleplay. Jacky Bernabela a bonairean actrice that collaborated with Mrs. De Jongh during the presentation of the workshop confronted the stinapa staff with the dificult situations that had to be resolved by using the techniques presented to solve the issues.
At the end of the workshop the STINAPA staff received their certificates.